WE ARE SERIOUS ABOUT PROTECTING YOUR IDENTITY AND THE PERSONAL INFORMATION YOU SHARE WITH US. OUR PRIVACY POLICY APPLIES TO THE PERSONAL INFORMATION WE COLLECT THROUGH OUR WEBSITE AT WWW.EUROPENA-INGREDIENTS.COM, AND THROUGH OUR CUSTOMER RELATIONSHIPS. PLEASE READ THROUGH IT. WE RESPECT OUR CUSTOMERS. WE UNDERSTAND YOUR CONCERNS ABOUT PRIVACY, SO WE HAVE POSTED THIS PRIVACY POLICY TO INFORM YOU WHAT PERSONAL INFORMATION WE COLLECT, HOW IT IS TREATED, WHAT CHOICES YOU HAVE REGARDING OUR USE OF YOUR PERSONAL INFORMATION, AND HOW YOU MAY ACCESS YOUR PERSONAL INFORMATION.
This Privacy Policy applies to personal information we collect at our stores, through our Website located at europena-ingredients.com and through other interactions with our customers.
In this document, “Website” is used to define all online properties and their domains.
COLLECTION AND USE OF PERSONAL INFORMATION
You can browse on our Website without giving us any personal information.
We may collect personal information when you:
- Request to be on our email list or to receive other marketing communications;
- Register on our Website;
- Apply for employment;
- Participate in one of our contests or promotions or respond to a survey;
- Submit a comment or question to customer service via e-mail or our live chat, or visita customer service desk in one of our Stores.
Marketing Communications: When you sign up to receive our newsletter. catalogue or other promotional communications via mail or email, we may collect personal information such as your first and last name. email and/or mailing address (depending on method of delivery) and interests in order to provide you with the service you requested.
We want to contact you only if you want us to. You are free to choose at any time not to receive our promotional communications by clicking the “Unsubscribe” button that appears at the bottom of our e-mails or by contacting us as set out in the “Unsubscribe” section below.
Employment Opportunities at europena-ingredients.com: We may advertise employment opportunities on our Website. In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information to process and respond to your application for employment or related inquiry.
Contests, Promotions, Surveys: When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in the contest or promotion and, for surveys, to understand our customers and enhance our product and service offerings, promotions and events. At the time you are entering the contest, promotion or survey, we may ask your permission to send you future marketing information from europena-ingredients.com or its marketing partners. To withdraw your consent for such communications, contact us as set out in the “Unsubscribe” section below.
Customer Service: When you submit a comment or question to customer service via e-mail we may collect personal information such as your name, e-mail or mailing address and/or a phone number in order to respond to your comment or question. We also collect various types of information that you provide in order to allow us to answer your question.
DISCLOSURE OF PERSONAL INFORMATION
Except as otherwise set out herein, we will not disclose, trade, rent, sell or otherwise transfer personal information about our customers to any third party without consent.
Service Providers: We may transfer your personal information to third parties who provide services on our behalf. such as host our Web site, send email or other communications on our behalf, run our contests and promotions, or analyze our advertising effectiveness. Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.
These service providers are subject to a nondisclosure agreement and to other legal restrictions that govern their use of information we provide them and they are not authorized to use or disclose personal information for any purpose other than to provide services on our behalf or as otherwise required by applicable law.
Legal: We and our service providers must give your personal information in response to a search warrant or any other legally valid inquiry or order or to an investigative body in the case of a breach of an agreement or contravention of law, or as it is required by applicable law.
Sale of Business: We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Europena Ingredients or as part of a corporate reorganization or stock sale or other change in corporate control.
WEBSITE INFORMATION
When you visit our Website, we collect the Internet Protocol address of all visitors to our Website and related information such as the Internet browser you are using, the computer operating system you are using, time spent visiting the Web site, usage patterns within the Web site, and the domain name of the web site from which you linked to our site. We collect this information to help us understand and improve your experience on the Website.
COOKIES AND WEB BEACONS
Our Website uses a technology called “cookies”. A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. Cookies may also provide us or our service providers with information that we will use to personalize our Web site in accordance with your preferences. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the features of our Website. Our Website may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.
If you prefer not to be recognized when you visit our Website, you can always connect using an incognito browser window. You can also remove traces of your visit by clearing your browser history.
DEACTIVATE ACCOUNT/UNSUBSCRIBE
If you want to deactivate your account, please submit a request electronically or contact us at 1-855-202-2234.
SECURITY OF PERSONAL INFORMATION
We realize that our customers trust us to protect their personal information. We take that task seriously. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be guaranteed to be secure. As a result, Europena-ingredients.com does not represent, warrant or guarantee that personal information will be protected against loss, misuse or alteration and does not accept any liability for personal information submitted by you, nor for your or third parties’ use or misuse of personal information.
In addition, Europena-ingredients.com will never contact you to ask you information about your credit card number or bank account. If you receive a suspect e-mail with a link to update the information on your account, do not click on this link.If a stranger contacts you, sends you an unsolicited email or asks you to confirm or give your password or personal or banking information, ignore the request and contact us immediately.
CHANGES TO OUR PRIVACY POLICY
This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in place at the time of collection of such information, or as you otherwise consent.
CONTACT US
You may contact us at any time using the contact information below in the following cases: if you have any questions or comments about this Privacy Policy; if you wish to access, update, and/or correct inaccuracies in our records of your personal information; if you wish to delete your personal data; if you wish to withdraw your consent to receive marketing communications; if you have a complaint about how we handle your personal information.